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AI for Customer Success Managers

The best AI tools for customer success managers — CRM automation, meeting note-taking, email communication, health score tracking, and renewal forecasting. These tools help CSMs manage more accounts, identify at-risk customers earlier, and deliver proactive value to clients.

93 tools · 5 categories · handpicked & curated
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Customer support 27

Ada AI chatbot platform for automated customer support
Aisera AI-powered IT and customer service automation platform
Balto Real-time AI guidance for call centre agents
Capacity AI-powered support automation platform
Chatbase Build custom ChatGPT chatbots trained on your own data
ChurnZero Customer success platform using AI to predict churn and automate engagement for …
Drift Conversational marketing and AI sales assistant
Forethought AI Generative AI customer support automation
Freshdesk AI-driven customer support software with automation
Front AI customer communication platform for shared inboxes
Gladly AI customer service platform for people-centred support
Gorgias AI-powered customer support helpdesk for e-commerce brands
Helpshift AI-first customer support platform for mobile and web
Intercom AI-powered customer messaging and support platform
Kommunicate AI chatbot and live chat platform for automating customer support with human …
Kustomer AI CRM-powered AI customer service platform
Mavenoid AI product support and self-service troubleshooting platform
Netomi AI customer service with highest resolution rates
Observe.AI AI quality assurance for contact centres
Sapling AI writing assistant and grammar checker for customer teams
Talkdesk AI-powered cloud contact centre platform
Tidio AI customer support chatbot for small businesses
Totango Composable customer success platform with AI insights for driving retention and …
Watermelon Conversational AI platform to supercharge customer service
Yellow.ai Enterprise conversational AI platform for automating customer support across …
Zendesk AI-enhanced customer service and support platform
Zowie AI customer service automation for e-commerce

Crm 13

Meeting assistants 19

Email assistants 15

Productivity 19

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