Blackbaud is one of the largest vendors serving the social good sector. Its Raiser’s Edge NXT is a widely used fundraising and donor management system that tracks supporters, gifts, campaigns, and relationships, with tools for prospect research and online giving. Other products handle accounting, grants management, school administration, volunteer management, and corporate giving programs.
AI has been added across the line. Blackbaud Intelligence helps predict donors who are likely to give more, recommends who to contact, and drafts fundraising messages, and assistants help staff query data and build reports. Integrations connect with email, payment, and analytics tools. As a major data holder, Blackbaud has had to handle security responsibilities, including responding to a ransomware incident that affected customers.
Blackbaud sells by subscription with custom pricing, and its products can be complex and expensive for small organizations. Competitors include Bonterra, Bloomerang, Virtuous, Neon One, and Salesforce Nonprofit Cloud. Choosing a system depends on organization size, fundraising model, and budget. Blackbaud suits mid-sized and large nonprofits, universities, and schools that want an established vendor.