Kore.ai helps large organizations deploy virtual assistants. Companies design conversations and workflows in a low-code environment, connect them to back-end systems, and publish them on websites, mobile apps, messaging platforms, and voice lines. The assistants can answer questions and complete tasks such as resetting a password or checking a balance.
The platform has moved from rule-based dialogue to generative AI and agents. It supports large language models from several providers, retrieval over company content, and tools for building multi-agent systems, with governance features for testing and monitoring. Prebuilt solutions for banking, healthcare, retail, and HR speed up projects, and agent assist tools support human staff on live calls.
Kore.ai is sold on enterprise contracts, and implementations take planning and tuning. Competitors include Cognigy, Yellow.ai, LivePerson, Google Conversational Agents, Microsoft Copilot Studio, and newer entrants like Sierra and Decagon. Kore.ai suits large companies that need conversational AI across many channels and use cases.