OpenAI Presence

Presence aims to let companies put OpenAI-powered agents on the front line of conversations. Businesses configure agents that talk with customers by phone or chat and handle employee requests, connecting them to company systems so they can look up information and take actions.

The platform combines the models with enterprise features: tools for building and testing agents, integrations, monitoring, and controls to keep agents within policy. It competes with specialized customer service AI vendors and with platforms from other model providers.

Presence is sold to enterprises, and details of availability and pricing are set by OpenAI, so check current information. Voice agents require disclosure and compliance with consent rules. Alternatives include Sierra, Decagon, Cresta, Intercom Fin, and Salesforce Agentforce. OpenAI Presence suits large organizations building conversational agents on OpenAI models.