UKG is a major provider of human capital management software. Employers use it to run payroll, track time and attendance, schedule shifts for hourly workers, manage benefits, hire, and develop employees. It is especially strong in industries with large hourly workforces such as retail, healthcare, and manufacturing, where scheduling and labor compliance are complex.
AI is woven into the products. Its assistant helps managers and employees answer questions and complete tasks, analytics predict turnover and scheduling needs, and tools suggest schedules that balance demand, cost, and employee preferences. The company has multiple product lines, including UKG Pro for larger organizations and UKG Ready for mid-sized companies.
UKG is sold on subscription by quote, with implementation partners, and involves significant cost and complexity. It’s a long-established vendor that also became known for a major ransomware attack on a hosting environment that disrupted payroll for customers. Competitors include ADP, Workday, Paycom, Paylocity, and Oracle. UKG suits large employers with complex workforces.