Veeva is the dominant software vendor for pharmaceutical companies. Its CRM supports sales and medical teams that engage with physicians, Vault is a cloud platform for managing documents and processes in areas such as clinical operations, regulatory submissions, quality, and safety, and data products supply information about healthcare providers and markets. Companies use these tools to run regulated, document-heavy processes.
The company has been adding AI across its applications. Veeva AI agents help users search content, prepare documents, and automate steps such as drafting summaries or checking submissions, built into Vault and its CRM and operating under the industry’s compliance requirements. It has also moved its CRM off the Salesforce platform onto its own technology.
Veeva is a public company selling enterprise subscriptions. Its domain-specific design and compliance focus make it hard to replace in life sciences, though customers sometimes find it costly. Competitors include Salesforce Life Sciences Cloud, IQVIA, Medidata for clinical trials, Oracle Health Sciences, and Dassault Systèmes. Veeva suits pharmaceutical and biotech organizations.